Most of the time, nothing. We get paid by the lender, not you. In fact, with nearly every refinance, we’ll be able to save you money. The lenders opt to pay us for essentially doing the work for them and bringing them clients. This way, the lender does not have to pay their own bankers, and the ongoing management of clients remains with us. Although the lenders pay us, we are not incentivised to use any particular lender. We are legally required to do what is best for you. The Best Interest Duty, which all brokers must abide by, requires us to act in the best interests of our clients and prioritise your interests when providing credit assistance. In rare circumstances we may need to charge an up-front fee (overly complex applications). We will be completely up front if there is a fee applicable and how much it will be.